Terms of Service

These Terms of Service apply when you book or use services from Book a Geek (“we”, “us”, “our”). By booking a service or using our website, you agree to these terms.

1. Services

We provide mobile tech repair and support services including (but not limited to):

• Computer and laptop repair
• Wi-Fi and printer setup/troubleshooting
• Phone setup and assistance
• General technology support for homes and small businesses

Some repairs may require workshop servicing if the issue can’t be completed on-site.

2. Bookings and appointments

• Booking requests can be made by phone, email, or the website form.
• All bookings are subject to confirmation.
• Appointment times may change due to travel time, job complexity, or unforeseen delays — we’ll communicate with you if this happens.

3. Pricing and payment

• Labour and call-out fees will be advised before work begins.
• No work will be carried out without your approval.
• Additional costs may apply for parts, software licences, specialist tools, or travel outside core service areas.
• Payment is due once the service is completed unless agreed otherwise.

Gold Card Labour Rate

• Gold Card labour pricing is available only to customers who hold a valid Gold Card.
• The Gold Card rate will only be applied if the Gold Card is presented at the time of the job (before work begins).
• If a Gold Card is not presented on-site, standard labour rates will apply.

4. Customer responsibilities

You agree to:

• Provide accurate contact and address details
• Make the device available at the agreed time
• Ensure you have permission to request work on the device (if it isn’t yours)
• Back up important data where possible

5. Data and backups

While we take care during repairs, data loss is always a risk during troubleshooting or repair work.

You are responsible for ensuring important files are backed up. We can assist with backups where required, but this may involve additional time/cost.

6. Warranty and limitations

We aim to provide high-quality service. However:

• Some issues may not be repairable or may require replacement parts/devices.
• Devices with prior damage, liquid damage, or severe faults may have limited repair outcomes.

To the maximum extent permitted by law, Book a Geek is not liable for:

• Loss of data
• Indirect or consequential loss
• Pre-existing device faults worsening due to underlying hardware failure

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, where applicable.

7. Cancellations

If you need to cancel or reschedule, please contact us as soon as possible.

We may charge a fee for late cancellations or missed appointments, especially where travel has already occurred.

8. Privacy

Your personal information is handled according to our Privacy Notice.

9. Contact

Book a Geek
Phone: 07 280 1426
Email: support@bookageek.co.nz

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